Shipping & Returns Policy
Shipping Policy
Effective Date: 1 February 2026
Our Shipping Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.
Shipping Options and Rates
We ship domestically within Australia and internationally. Your orders will be dispatched and posted within 2 days.
Once dispatched, shipping time will vary depending on the type of shipping selected.
Standard Shipping
Standard shipping parcels are sent via Australia Post at a cost of $9.70 incl GST. Standard shipping takes 2-3 days.
Express Shipping
Express shipping parcels are sent via Australia Post at a cost of $14.95 incl GST. Express shipping takes 1-3 days.
International Shipping
International shipping parcels are sent via Australia Post and can vary between $25-30 International shipping takes can take between 7-10 days Please see below list of countries we currently ship to:
New Zealand
United Kingdom
United States of America
Ireland
Signature on Delivery
Australia Post requires a signature unless you specify otherwise when placing your order. If you request a parcel, be left unattended, you do so at your own risk, unless you have provided an authority to leave at time of placing your order.
Additional fees, such as customs duties, taxes, or handling charges, may apply for international shipments. These fees are the responsibility of the customer and may vary depending on the destination country's regulations.
INTERNATIONAL SHIPPING AND CUSTOMS
For international shipments, please be aware that customs regulations, duties, taxes, and fees may apply. These charges are determined by the destination country's customs authorities and are the responsibility of the recipient. It is essential to comply with all customs requirements to ensure smooth delivery and avoid any delays or additional charges.
Please note that we are unable to influence or predict the amount charged for customs duties or taxes. We recommend contacting your local customs office for more information regarding applicable charges for your specific order.
Order Processing Time
We strive to process and pack your orders with care and efficiency. Please allow up to 48 hours for order handling before they are ready for shipping. Once your order is prepared, you will receive a shipping confirmation email with tracking information.
Tracking and Confirmation
To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our website or the carrier's tracking system.
Please note that it may take a short period for the tracking information to become available after the shipment has been processed.
Lost or Damaged Packages
While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact our customer support within 14 days of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns and Refund Policy.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refunds Policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.
Customer Support
We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, our customer support team is available Mon – Sat. You can reach us via email at hello@balmydays.com.au.
Policy Updates
This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.
Disclaimer
Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address.
Using a Work Address
If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear.
Redelivery due to incorrect or incomplete address
We can redeliver parcels where address is incomplete, or has been incorrectly provided, however this will incur a delivery charge of $9.70 incl GST for standard registered post or $14.95 incl GST for express post.
No guarantee of delivery time
Please note that the delivery times specified are approximate and as provided by Australia Post. We cannot guarantee these delivery times.
By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.
If you have any questions or require further clarification, please feel free to reach out to our customer support team at hello@balmydays.com.au. We are dedicated to providing you with a positive and seamless shipping experience.
Thank you for choosing balmydays!
Returns and Refund Policy
EFFECTIVE DATE: 1 February 2026
We don’t offer refunds or exchanges for change of mind. However, if your order arrives damaged, faulty, or incorrect, contact us within 14 days for a resolution. See below.
Our Returns and Refunds Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions.
Please note: our Returns and Refunds Policy does not affect your statutory rights to return products that are incorrect, damaged or faulty/not fit for purpose.
When can I initiate a RETURN
We ask that you let us know within 14 days of receiving your order that you wish to initiate a return via hello@balmydays.com.au. If you need to.
I RECEIVED THE WRONG ORDER
If you receive an item that you did not order, or if the contents of your order are incorrect, we apologise for the inconvenience and are committed to making things right as quickly as possible. We will ask you to return the incorrect product and let us know if you would like us to:
- send the correct item; or
- provide you with a refund.
Damaged Products (Damaged During Shipping):
Despite our best efforts and those of our shipping partners to protect your products during transit, damages can sometimes occur. If your product arrives damaged as a result of the shipping process, we want to make it right. Damages would be deemed to be the primary product and not the outer product packaging.
We will ask you to provide images of the package delivery (i.e photo of the damaged product prior to opening) and let us know if you would like us to:
- send a replacement to you; or
- provide you with a refund.
My order has a manufacturing fault (or i think it does!)
Faulty Products:
If a product is found to be faulty or not working as intended upon receipt, we are here to help. Our goal is to ensure you have a product that meets our high standards and your expectations.
- send a replacement to you; or
- provide you with a refund.
I have changed my mind, can I return my product?
Unfortunately, we cannot accept returns for change of mind on items.
Can I return a sale item?
Unfortunately, we cannot accept returns for sale items or clearance items (unless they are faulty, damaged upon receipt or do not match the description of the product you ordered).
I ordered the wrong item - CAN I return it for a refund?
We are unable to offer refunds for incorrect purchases, however we can offer a store credit for the product once the originally purchased, unopened product has been returned to us.
WHAT HAPPENS AFTER I REPORT A DAMAGED OR FAULTY PRODUCT?
We will arrange for the incorrect, damaged or faulty product to be returned to us and you can let us know whether you would like us to either:
- send the correct item;
- send a replacement to you; or
- provide you with a refund.
Please see details below on how to organise a return.
DO YOU NEED TO UNDERTAKE A Quality Check?
Yes. Upon receipt of a returned item reported as damaged, we will perform a quality check to assess the extent of the damage and confirm it aligns with the customer's description. This check is crucial to ensuring that we address the issue appropriately and provide a solution such as a replacement, repair, or refund, depending on the specific case and customer preference. If the damage is confirmed to be due to shipping or a manufacturing defect, we will proceed with the corrective action at no additional cost to the customer.
HOW TO RETURN PRODUCTS
To return an incorrect, faulty or damaged product, please follow the simple steps below:
To let us know the issue and that you would like to arrange a product return. We will advise the best address for you to send the products to. Contact us via hello@balmydays.com.au.
To ensure a smooth return process, please include your original receipt or proof of purchase and complete any necessary return authorisation forms provided by us. Items returned without proper documentation may be delayed in processing.
Pack and seal the item/s in their original shipping package and post them back to us.
PROCESSING TIMES FOR RETURNS
Once we receive your returned item, please allow up to 7 business days for your return to be processed. Refunds or store credits will be issued only after the returned item has passed a quality check to confirm it meets our returns criteria. We will organise a refund or replacement depending on the option you have selected.
SHOULD I Return by Registered Post?
We recommend that you return the product via Registered post. balmydays will not be responsible for parcels lost or damaged in transit if you choose not to return by Registered post.
WILL YOU REFUND MY POSTAGE COSTS TO RETURN AN ITEM?
YES - We are more than happy to refund postage costs to return an item where the return is required due to our error, for example:
If the item is damaged or faulty; or
If we sent you the wrong item.
DISPUTE RESOLUTION
Any disputes or disagreements related to returns and refunds will be resolved through negotiation or mediation in accordance with our Website Terms and Conditions. In the event of unresolved disputes, the parties may seek resolution through arbitration or small claims court as applicable.
POLICY UPDATES
We reserve the right to update or modify this Returns and Refund Policy at any time. Customers will be notified of any significant changes, and the revised policy will be effective from the date
